Contact Us

Questions,feedback or in need of more information?

Is your question not on one of our information pages or is something not entirelyclear? Send an email to Dora@hicould.com. Please offer your name,contact phone number and the city you live. Please share product photos if youask for after sales serwice.

Customer Service-Hours of operation:

Monday through Friday 9:00 AM to 5:00 PM                                                                    Saturday 10:00 AM to 6:00 PM
sunday Closed.

Customer service responds within 48 hours, except for holidays

Frequently Asked Questions:
Q: How long will it take to receive my package?                                                                  A: Please note that we require 3 to 7 days on average to fulfill your order beforedispatching it. Rest-assured we are doing everything in our power to get yourorder to you as soon as possible! Once your order is dispatched, depending onyour country or region, estimated delivery time is between 14 to 30 days. Pleaseconsider any holidays that might impact delivery times.
Q: What is the company return policy?                                                                                 A: After receiving your return and inspecting the condition of your item, we wilprocess your return or exchange. Please allow at least 14 days from the receipt ofyour item to process your return or exchange.                                                                                        Q:How canlcontact you regarding my order?                                                                       A: You can contact us via email at Dora@hicould.com or by using the formocated on this page.